Above & Beyond
- Rooms
All suites, but not just your ordinary suites. They are legitimately two rooms and the best business room that I have stayed in. One person can go into the other room, work, use the separate bathroom, watch TV and talk on the phone while the other person can sleep without hearing a thing. Many beautiful suites at hotels are incredibly large rooms that have distinct areas. This suite is two rooms.
Plenty of closet space
3 TV’s (one in the bathroom)
1 ½ baths
Wet Bar
Internet works flawlessly
Desk is positioned so that one can watch TV, work and look at the beautiful views, all at the same time - Pool Areas
Adult Pool
Water Playground that is both crowded and fulfilling
Something for everyone - Restaurants – Red Square and the Strip Steak
SERVICE was SUPERB—
Food was excellent
Did I tell you I love great service? When I get great service in a restaurant, I leave a better than 20% tip. It is my way of telling people how good they were. Hats off to the service at both these restaurants
A Matter of Taste
- The Spa/Gym - Adequate.
I can’t stand that the fitness center doesn’t open until 6 am. Many guests are from the east coast and we have early morning conference calls as well as naturally wake up early due to the time difference. It would be great to get to the gym, return, and shower and start the day. All this needs to be done by 6 am (9 am on the east coast).
Needs Improvement
- Front Desk/Check-In
When I arrived the check in line was steady. This is not good at a premium property. It was impossible to miss the statement being made, in uniform, to those checking in, “We do not have any Kings left on a high floor. I resisted falling for this line and asked to speak to a supervisor. I explained to the check in person, who was very professional, that I frequent the hotel once to twice a year and made this reservation months in advance. She went into the back and magically came back with the comment, “I found something”. I received a King on a high floor with magnificent views. Mind you, I am not a gambler. My comments about visiting the hotel and making the reservations months in advance were true. I truly believe that this is the first line of offense at the front desk for non VIP (big gamblers) when checking in. Mild persistency will get you what you desire.
The Spa/Gym
During this visit there were too many pieces of equipment that were out of order. I always arrive at the gym early to try and start the workout early. Two out of the three mornings I was successful in picking up 15 minutes. On the third morning – the middle day of my 3 night stay – I arrived and was stopped by a rude young woman. She said I could not go in early as they were mopping the floor and no one can get in before 6 AM. I said I did yesterday. She told me that was impossible as they did a photo shoot. I told her that I was here yesterday and started my workout at 5:45 AM. She did not let me in. I asked her if I could use the bathroom which is adjacent to the fitness room. When I went to use the bathroom I did not see anyone cleaning the floors and one guy was working out. I started my workout. I cannot understand a poor attitude anywhere, but it is especially disconcerting at a property that purports itself as “upscale”. I have a simple definition for upscale. It is one word. It is called “Service”. The best physical property in the world cannot overcome poor service.
Room Service
Each morning I would order room service. Each morning (3 in a row), delivery time was estimated at 75 minutes. This was both accurate and totally unacceptable.
My Conclusion
I have stayed at The Hotel at Mandalay Bay several times while in Las Vegas so I can confidently say I have been a fan. The Hotel at Mandalay Bay is not for everyone. It makes it on its rooms – the overall décor of the hotel is dark and modernistic. It also is attached to the Mandalay Bay, which can both be a blessing and curse. I am returning to Las Vegas in March, 2008 and have now booked the Wynn in an executive suite.
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